Privacy Policy

Effective Date: January 1, 2025

GetFrontDesk.AI ("we," "us," or "our") operates the website getfrontdesk.ai and provides AI-powered receptionist and phone answering services for healthcare practices. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

a. Information You Provide

• Name, email address, phone number, and practice information when you book a demo, fill out a contact form, or sign up for our services.
• Billing and payment information processed through our third-party payment processor.

b. Information Collected Automatically

• Browser type, IP address, device information, and operating system.
• Pages visited, time spent on pages, and referring URLs.
• Cookies and similar tracking technologies.

c. Phone Call Data

• When our AI receptionist handles calls for your practice, call recordings, transcripts, and caller information may be collected as part of our service delivery.
• This data is processed in accordance with applicable healthcare privacy regulations.

2. How We Use Your Information

• To provide, operate, and maintain our AI receptionist services.
• To process transactions and send related information.
• To communicate with you, including responding to inquiries and sending service updates.
• To improve our website, services, and customer experience.
• To comply with legal obligations.

3. HIPAA Compliance

We understand that our healthcare clients handle Protected Health Information (PHI). We enter into Business Associate Agreements (BAAs) with our healthcare clients as required under HIPAA. We implement appropriate administrative, physical, and technical safeguards to protect PHI in accordance with HIPAA regulations.

4. Sharing of Information

We do not sell your personal information. We may share information with:

• Service Providers: Third-party vendors who assist in operating our services (e.g., hosting, payment processing, analytics).
• Legal Requirements: When required by law, regulation, or legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

5. Data Security

We use commercially reasonable security measures to protect your information, including encryption, secure servers, and access controls. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

7. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information.
• Opt out of marketing communications.
• Request a copy of your data.
• Withdraw consent where applicable.

To exercise these rights, contact us at [email protected].

8. Cookies

We use cookies and similar technologies to enhance your experience, analyze site traffic, and for marketing purposes. You can control cookie preferences through your browser settings.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy, please contact us at:

GetFrontDesk.AI
Email: [email protected]
Website: getfrontdesk.ai